FAQ Digital Files

Question : What graphics formats can you accept?
Answer: We can accept EPS, TIFF or PDF format. Images must be at least 300 dpi or greater at the placed size. Images submitted with less than 300 dpi are subject to pixilation during the ripping and plating process. Scans and non-vector based art also should be 300 dpi resolution at the placed size.

Please include all imported images and links with the files sent to Hill Print Solutions, even if the files have been embedded.

Never use JPG, GIF or other Internet type file formats. They are usually low resolution, and JPG files have built-in compression that can be visible on larger printed projects such as posters. Do not use WMF files. They must be converted to Illustrator or Photoshop files first.

Question: What fonts can you accept?
Answer: We can accept PostScript (two files for each font) or TrueType fonts (one file). PostScript fonts are preferred. Please remember to send all fonts that are used in the document. If applicable, send both screen and printer fonts. If you are sending PFD files, ensure that the fonts are embedded.

Remember, do not use "styles" for fonts in the application. If the font does not have a bold or italic version, it will not print that way on our Postscript 3 system. Vector-based files can have the type converted to outlines to eliminate fonts, but this will also restrict our ability to edit text.

Q: What are your guidelines for handling color?
A: All color documents and imported color files should be CMYK or PMS spot color, not RGB. CMYK images should not be used in a spot color job.

Please delete unused colors from the color palette in your application. Do not use multiples of the same color (for example, 340 C, 340 CV, 340 CVC), since each of these will print as a separate color.

Q: What margins should I allow for a bleed?
A: Be sure the image extends 1/8" (.125) beyond the document edge.

Q: What margins should I allow for standard print jobs?
A: Keep text and objects that are not to be trimmed no closer than 3/16" from the actual trim.

Q: Can you print from Microsoft Office programs?
A: Do not use Microsoft Word or Microsoft Office programs for color printing. Instead, build your documents in page layout programs such as Quark, InDesign or PageMaker, placing the art files in those program files.

Q: What software files can you handle?
A: Here is a list of files we typically accept. If you do not see your application listed, please contact our graphics department to inquire about compatibility.


  • QuarkXpress 6.5
  • Adobe InDesign CS
  • Adobe Illustrator CS
  • Abode PhotoShop CS
  • Adobe Acrobat 7.0 Professional


  • Adobe PageMaker 7
  • Adobe Illustrator 10
  • Abode PhotoShop 7
  • Adobe Acrobat 5.0
  • Microsoft Publisher

Q: Do you have other requirements for the files I send?
A: Please remove all unused text or graphics from the pasteboard outside the document image area. Also, do not "float" your document on an oversized page. Build your document to the trim size.

Q: What should I send you when I submit a file for printing?
A: Please include hard copy laser prints of the final piece, including separations and composites. Hard copy color representations are strongly recommended. Please provide a mock-up piece for all folds, perforations, scores and numbering.